The tickets aren't hard. They're just relentless.

Three ways that matter. Resolve answers from your own documentation and systems, not the open internet, so it knows your policies, your tools and your printers, not a generic guess. It runs inside your own Microsoft 365 tenant on Microsoft Copilot Studio, so your data stays yours. And when it is unsure it hands off to your own person rather than inventing an answer. It is managed and improved every month, not a chatbot your staff have to fact-check. That is the difference between a clever stranger and a colleague who knows how your company actually works.

It hands off, it does not guess. If Resolve is not confident, the question passes cleanly to your own nominated person, your existing IT contact or office manager, with the full context already attached, so they pick up exactly where it left off. Your team always gets a right answer or a real person, never a confident wrong one. We build and keep Resolve sharp; we take the repetitive load off your own support, we do not replace it.

That instinct is right: a confidently wrong answer is worse than no answer, and Resolve is built around that rule. It only answers from the knowledge base we build with you, grounded in your own systems and documentation, not the wider internet. When it is sure, it answers. When it is not, it hands over to a human. We curate that knowledge and review what it has been asked every month, so accuracy improves over time rather than drifting, and your monthly report shows exactly where it is helping.

No. DeskCrew.ai does the work. We build the knowledge base from your existing documentation, configure Copilot Studio and roll it out across Teams for you. It is typically live in about two weeks, and after that it runs quietly in the background with us curating it. Your team's only job is to ask Resolve the questions they would have sent to IT anyway, and the free helpdesk review tells you what to expect before you commit to anything.

One flat monthly fee based on your headcount, plus a one-off setup, so there is no per-head maths and no surprise bill. It runs at £299 a month for up to 25 staff, £549 for 26 to 75, and £899 for 76 to 200, with a one-off setup of £1,500 to £4,000 covering the knowledge base build, Copilot Studio configuration and Teams rollout. To judge the value, run your own numbers: count the tier-one questions your team raises in a week, put a realistic number of lost minutes on each side of every one, and price those hours against the fee. That is exactly the arithmetic the free helpdesk review walks through on your figures, before you spend a pound.

That is exactly why it is flat. Our work is the same whether 30 or 60 of your people use it, so charging per head would just penalise you for growing. A flat fee banded by size means the price only steps up in coarse bands, and your effective cost per person falls as your team grows. One number you can approve in a glance, and no monthly true-ups.

Yes. Resolve lives inside the Teams your staff already use and is built on Microsoft Copilot Studio inside your own Microsoft 365 tenant, which is exactly what keeps it private, grounded and yours. If your staff already work in Teams every day, that is exactly where it belongs. If you are not on Microsoft 365 and Teams, this is not the right fit, and we will tell you so on the call rather than sell you something that will not land.