The tickets aren't hard. They're just relentless.

Three ways that matter. Resolve answers from your own documentation and systems, not the open internet, so it knows your policies, your tools and your printers, not a generic guess. It runs inside your own Microsoft 365 tenant on Microsoft Copilot Studio, so your data stays yours. And when it is unsure it hands off to your own person rather than inventing an answer. It is managed and improved every month, not a chatbot your staff have to fact-check. That is the difference between a clever stranger and a colleague who knows how your company actually works.

It hands off, it does not guess. If Resolve is not confident, the question passes cleanly to your own nominated person, your existing IT contact or office manager, with the full context already attached, so they pick up exactly where it left off. Your team always gets a right answer or a real person, never a confident wrong one. We build and keep Resolve sharp; we take the repetitive load off your own support, we do not replace it.

That instinct is right: a confidently wrong answer is worse than no answer, and Resolve is built around that rule. It only answers from the knowledge base we build with you, grounded in your own systems and documentation, not the wider internet. When it is sure, it answers. When it is not, it hands over to a human. We curate that knowledge and review what it has been asked every month, so accuracy improves over time rather than drifting, and your monthly report shows exactly where it is helping.

No. DeskCrew.ai does the work. We build the knowledge base from your existing documentation, configure Copilot Studio and roll it out across Teams for you. It is typically live in about two weeks, and after that it runs quietly in the background with us curating it. Your team's only job is to ask Resolve the questions they would have sent to IT anyway, and the free helpdesk review tells you what to expect before you commit to anything.

One flat monthly fee banded by headcount, plus a one-off setup, so there is no per-head maths and no surprise bill. There are two ways to pay. On the 12-Month Plan, billed monthly, it is £299 a month for up to 50 staff and £799 for 51 to 150, with half the setup waived (£1,250 or £2,250). On Flex, rolling monthly with no minimum term, it is £349 and £899, with setup at £2,500 or £4,500. For 151 or more staff, or across more than one tenant, it is custom, scoped to your estate. Setup covers the knowledge base build, Copilot Studio configuration inside your own Microsoft 365 tenant, the Teams rollout and the data protection review. Every plan includes a published number of conversations each month and a published rate above it, and we alert you at 80 and 100 per cent so an overage is something you see coming. To judge the value, run your own numbers: count the tier-one questions your team raises in a week, put a realistic number of lost minutes on each side of every one, and price those hours against the fee. That is exactly the arithmetic the free helpdesk review walks through on your figures, before you spend a pound.

That is exactly why it is flat. Our work is the same whether 30 or 60 of your people use it, so charging per head would just penalise you for growing. A flat fee banded by size means the price only steps up in coarse bands, and your effective cost per person falls as your team grows. Two things make that promise concrete. Your band is set by headcount at signing, and if you cross a band ceiling we move you up at renewal rather than mid-term, so your bill never changes underneath you and there is never a second setup fee. And because each band also carries a published conversation allowance, a team that grows a little has room to grow into rather than a cliff to fall off.

Yes. Resolve lives inside the Teams your staff already use and is built on Microsoft Copilot Studio inside your own Microsoft 365 tenant, which is exactly what keeps it private, grounded and yours. If your staff already work in Teams every day, that is exactly where it belongs. If you are not on Microsoft 365 and Teams, this is not the right fit, and we will tell you so on the call rather than sell you something that will not land.