Privacy policy

Who we are

DeskCrew.ai is a trading name of The Technology Framework Ltd ("we", "us"), registered in England and Wales, company number 13918137, at 20-22 Wenlock Road, London, N1 7GU. We are the data controller for personal data collected through this website. Contact: hello@deskcrew.ai.

What we collect and why

Contact form: your name, contact details and message, used solely to respond to your enquiry. Sent to us by email and retained only as long as the enquiry requires.

Bookings: when you book a call, your name, contact details and chosen time are processed by Microsoft Bookings (Microsoft 365) to create the appointment, along with any requirement notes you choose to share so the consultant can prepare.

AI voice assistant: conversations with the on-site voice assistant are transcribed and summarised by ElevenLabs to answer your questions, take booking details and record what you tell us about your requirements. Please do not share payment details or sensitive personal data with the assistant.

We do not sell personal data and we run no advertising trackers.

Cookies and analytics

We use Google Analytics (GA4) to understand how visitors use the site, such as which pages are viewed and rough traffic sources. This sets cookies in your browser and shares aggregate usage data with Google (Google LLC), acting as our processor. The data is used only to improve the site, not to identify you personally.

You can block or delete these cookies in your browser settings, or use a browser extension to opt out of Google Analytics. We do not use cookies for advertising.

Lawful basis

We process enquiry, booking and assistant-conversation data on the basis of legitimate interests (responding to business enquiries you initiate) and, where an engagement follows, in preparation for a contract.

Processors and transfers

We use Microsoft 365 (email, bookings), ElevenLabs (voice assistant transcription), Google Analytics (usage measurement) and our hosting provider as processors. Where any processing occurs outside the UK, it is covered by the provider's standard contractual safeguards.

Your rights

You may request access to, correction of, or deletion of your personal data, or object to our processing, by emailing hello@deskcrew.ai. You may also complain to the Information Commissioner's Office (ico.org.uk).