Every call answered. By an agent that actually knows your business.

An AI Call Agent is a voice-based AI agent that answers telephone calls and holds a natural conversation. Unlike a phone menu or basic chatbot, it is trained on your business's own knowledge base and connected to your systems through APIs, so it can look up live information, such as availability in a booking system, and complete tasks like booking an appointment or logging a support ticket during the call.

Yes. The agent integrates with systems such as booking platforms, calendars, CRMs and IT service management tools. During a call it can check real availability, create or change bookings, log tickets with structured detail, and send confirmations. If a system has an API, we can usually connect it.

The agent answers calls in parallel, so two callers, or ten, get through at the same time and nobody hears an engaged tone. That capacity is generous but not infinite: each tier includes parallel-call headroom sized well beyond typical call patterns for businesses of that size, and we monitor it as part of the managed service. If you expect sharp peaks, such as a campaign launch or a seasonal rush, tell us and we will size the capacity around them.

The agent transfers the call to your team with a summary of who is calling and what they need, or takes a structured message and notifies the right person. You define the escalation rules; the agent follows them consistently.

Typically live in 72 hours*. More complex setups may take up to 2 weeks. That includes knowledge base build, system integration, testing and a supervised soft launch.

No, unless you want to. AI Call Agents is a managed service: DeskCrew.ai designs, builds, tests and operates the agent, monitors call quality, updates the knowledge base as your business changes and reports on performance monthly.

Yes. Agents are deployed with UK data protection in mind: callers can be informed they are speaking with an AI assistant, transcripts and recordings are stored and retained according to policies we agree with you, and data processing is documented so it slots into your existing UK GDPR compliance.

Pricing is fixed, transparent and published in full, with two ways to pay on Essential and Professional. Flex monthly: Essential is £229 per month plus a £399 one-off setup with 400 minutes included (then £0.65/min); Professional is £599 per month plus a £999 setup with 1,500 minutes (then £0.45/min), rolling monthly with 30 days' notice. On Flex the only thing taken at signup is the setup fee plus VAT: the monthly fee starts on the day your agent goes live, not the day you sign. The 12-Month Plan, billed monthly: Essential is £199 per month with 500 minutes (then £0.55/min) and Professional is £549 per month with 1,800 minutes (then £0.40/min), with the setup fee waived and your price locked for the full 12 months; there we take your first month at signup, and the monthly billing then starts one month after go-live. Professional is the tier most businesses choose because the agent integrates with their systems and takes action on calls. Enterprise is custom-priced for high-volume or bespoke needs. Either way it is typically a fraction of the cost of a single full-time role covering the same hours, and it never calls in sick.

You never pay for service that is not live yet, so what we take on the day depends on your plan. On Flex we take the one-off setup fee and nothing else: £399 plus VAT on Essential (£478.80) or £999 plus VAT on Professional (£1,198.80). No monthly fee is taken at signup, and your first monthly payment falls on the day your agent goes live, typically 72 hours later, then monthly on that date. More complex setups may take up to 2 weeks. On the 12-Month Plan the setup fee is waived, so there is no one-off to take and we take your first month instead: £199 plus VAT on Essential (£238.80) or £549 plus VAT on Professional (£658.80). That month is your first month of live service, so your next payment falls one month after go-live. Either way we store your card securely with Stripe, the monthly amount and the start date are stated on the page before you pay and repeated in your confirmation email, and nothing is taken between signup and that first monthly charge.

Calls are measured to the second and billed in whole minutes, rounded up, per call, so a 61 second call counts as two minutes. Calls under 10 seconds are not billed at all, so a wrong number or an instant hang-up costs you nothing. We alert you at 80 per cent and again at 100 per cent of your included minutes, with a projected figure for the end of the month, so an overage is something you see coming rather than something you find on an invoice.

When you take the 12-Month Plan, we agree two or three measurable KPIs with you at kickoff, such as answer rate, resolution rate or booking accuracy, and write them into your order form. They are measured from our own transcripts and reporting, so there is nothing vague to argue about. If we miss them for two consecutive months from month three onward and do not fix it within 30 days, you can leave with 30 days' notice. There is no exit fee and we do not claw back the waived setup. To be exact about the timing, because the name could suggest sooner: the first month we measure is month three, so with two consecutive misses and the 30 days to put it right, the earliest you could give notice is after month four. We would rather say that plainly than have you read it into the name.

The plan rolls onto rolling monthly at the same locked rate, £199 or £549. We never auto-lock you into another 12-month term: re-committing is a conversation, not a default buried in the small print.

The build work is identical either way: knowledge base, integrations, testing, soft launch. On the 12-Month Plan we can spread that cost across the term, so we waive the fee as a genuine thank-you for committing. On Flex you might only stay a month, so setup is charged as a one-off at its standard price, taken at signup because that is when the build work starts. It is the only thing taken at signup on Flex: your monthly fee starts when the agent goes live. If you start on Flex and switch to the 12-Month Plan within your first 90 days, the full setup fee is credited against your monthly fees.

Through the Day-90 Performance Exit, yes, at no cost. Outside it, the remaining monthly fees are payable, which we state plainly in a short order form rather than burying it in legal language. Flex cancels any time with 30 days' notice.