AI Receptionist
Answers every call in your brand's voice, routes callers to the right person, takes structured messages and books appointments directly into your calendar or booking system. No hold music, no missed calls, no voicemail graveyard.
OUR FLAGSHIP / PRD-VOICE
Every call answered. By an agent that actually knows your business.
Think about the calls you missed last week: the new customer who rang once and never again. AI Call Agents are voice agents we set up and deploy for you. They answer as your receptionist, your IT service desk, or any role you define, look up real information in your systems, and carry out tasks like booking appointments or logging tickets. Trained on your knowledge base. Live in weeks.
Hear a live agent on the call · no obligation · we build, test and run it for you
WHAT IT CAN BE · THREE LIVE DEMOS
One platform. Any front-of-phone role.
Don't take our word for it. Each role below has a live demo agent: press one and start talking.
IT Service Desk Agent
Handles first-line support around the clock: triages issues, walks callers through known fixes from your knowledge base, logs tickets in your ITSM tool with the details engineers actually need, and escalates the ones that matter.
Any role you define
Order status lines, out-of-hours cover, appointment reminders, first-response for sales enquiries. If the role can be described, given knowledge and connected to a system, we can build the agent for it.
Live demonstrations of fictional businesses. Ask them anything, in any order. Nothing is booked or logged for real.
NEW · OUTBOUND
It makes calls too.
Inbound is half the story. Outbound agents make the calls your team puts off: chasing overdue invoices, confirming appointments, following up quotes. Politely, persistently, and with a written report after every single call.
- Verifies identity before discussing a word of account detail
- Negotiates within the rules you set: payment dates, instalment plans, disputes
- Detects evasion: vague answers, no commitment, paid-with-no-reference
- Files a structured report per call: outcome, promises, flags, next action
What comes back to your accounts team after every call:
- Identity verified
- Outcome classified
- Promised payment date
- Evasion signals flagged
- Escalation recommended
- Two-line call summary
ROLEPLAY DEMO
Try it: you play the customer
Marcus from Northgate Trade Supplies (fictional) is calling about invoice INV-7743, £1,860, now 21 days overdue. You are Jordan Blake of Blake & Co Builders. Promise to pay, dispute it, or try to dodge him, and see what happens.
YOUR BRIEF: Jordan Blake · Blake & Co Builders · postcode LS10 2FR
INV-7743 · £1,860 · 21 days overdue
INV-7743 · £1,860 · 21 days overdue
Fictional account · nothing is owed, recorded or reported for real
HOW IT WORKS
Grounded in your knowledge. Connected to your systems.
STEP 01
We capture the role
Together we define what the agent handles, how it speaks, and where the line sits between the agent and your people.
STEP 02
We build the knowledge base
Your documents, FAQs, policies and processes become a curated knowledge base, so answers reflect your business, not the internet.
STEP 03
We connect your systems
Booking systems, CRMs, ITSM tools, calendars: the agent calls their APIs to look up live information and take real action during the call.
STEP 04
We test, deploy and manage
We rehearse the hard calls, put a phone number on it, then monitor, tune and report on it as a managed service.
CAPABILITIES
What the agent can do on a call
Everything below is live capability we deploy today, not a roadmap slide.
- Answer instantly, 24/7, with unlimited concurrent calls
- Make outbound calls: invoice chasing, confirmations, follow-ups, with identity checks and a report per call
- Look up live data: bookings, orders, tickets, account details via API
- Take action mid-call: book, reschedule, log, update, escalate
- Answer from a curated knowledge base, not generic AI guesswork
- Hand over to a human with full context when judgement is needed
- Send confirmations by SMS or email and log every call with a transcript
THE MISSED-CALL MATHS
What is voicemail costing you?
Use your own numbers. Most owners have never done this sum, and most wish they hadn't waited to.
10
out of hours, lunchtimes, engaged lines
£250
first job, booking or contract
30%
when you actually answer
Revenue walking past you
£3,247
every month · £38,964 a year
An Essential agent is £229/month - roughly 14× less than what slips through now.
Stop the leak. Book my callFree · 30 minutes · no obligation
PRICING
Simple, tiered pricing
Clear, fixed monthly pricing, set up, tested and managed by us. Start where you are and move up as the agent takes on more. Every tier costs a fraction of one full-time hire covering the same hours.
Essential
Never miss a call
£229/month + £399 setup
about £7.50 a day, less than the coffee round
For businesses that just need every call answered, around the clock.
- One AI agent in one role (receptionist or info line)
- 24/7 answering, unlimited simultaneous calls
- Call routing and structured message-taking
- Books into your calendar or booking system
- Custom knowledge base trained on your business
- Call transcripts plus email and SMS confirmations
- 400 minutes of calls included, then £0.65/min
- Monthly performance summary
Rolling monthly · no long-term contract
MOST POPULAR
Professional
Agents that get things done
£599/month + £999 setup
about £19.70 a day, a fraction of one salary for 24/7 cover
For agents that look things up and take real action in your systems.
- Everything in Essential, plus:
- Live integrations with your CRM, ITSM and booking APIs
- Acts mid-call: book, reschedule, log tickets, update records
- Up to three roles or departments
- Human handover with full context and escalation rules
- 1,500 minutes of calls included, then £0.45/min
- Monthly reporting and ongoing tuning
Rolling monthly · no long-term contract
Enterprise
Built around you
Customtailored to your volume
For multi-site, high-volume or heavily bespoke requirements.
- Everything in Professional, plus:
- Multiple agents and bespoke roles
- Complex or custom system integrations
- High or unlimited call volume
- Dedicated account lead and agreed SLAs
- Security, compliance and data-retention review
Scoped and agreed up front · no surprises
Fixed monthly price plus a generous included minute allowance. Beyond it, a simple published per-minute rate, never a hidden fee. Setup is a one-off, and Essential and Professional run month to month with no long-term contract. Enterprise is tailored to your call volume and integrations.
QUESTIONS
Straight answers
What is an AI Call Agent?
An AI Call Agent is a voice-based AI agent that answers telephone calls and holds a natural conversation. Unlike a phone menu or basic chatbot, it is trained on your business's own knowledge base and connected to your systems through APIs, so it can look up live information, such as availability in a booking system, and complete tasks like booking an appointment or logging a support ticket during the call.
Can it really book appointments and log tickets, not just talk?
Yes. The agent integrates with systems such as booking platforms, calendars, CRMs and IT service management tools. During a call it can check real availability, create or change bookings, log tickets with structured detail, and send confirmations. If a system has an API, we can usually connect it.
What happens when a call needs a human?
The agent transfers the call to your team with a summary of who is calling and what they need, or takes a structured message and notifies the right person. You define the escalation rules; the agent follows them consistently.
How long does deployment take?
A typical receptionist or service desk agent goes live in two to four weeks, including knowledge base build, system integration, testing and a supervised soft launch.
Do we manage it ourselves?
No, unless you want to. AI Call Agents is a managed service: DeskCrew.ai designs, builds, tests and operates the agent, monitors call quality, updates the knowledge base as your business changes and reports on performance monthly.
Is caller data handled in line with UK GDPR?
Yes. Agents are deployed with UK data protection in mind: callers can be informed they are speaking with an AI assistant, transcripts and recordings are stored and retained according to policies we agree with you, and data processing is documented so it slots into your existing UK GDPR compliance.
What does it cost?
Pricing is fixed and transparent. Essential is £229 per month plus a £399 one-off setup and includes 400 minutes of calls; Professional is £599 per month plus a £999 setup with 1,500 minutes, and is the tier most businesses choose because the agent integrates with their systems and takes action on calls. Beyond the included minutes it is a simple published per-minute rate (£0.65/min on Essential, £0.45/min on Professional). Enterprise is custom-priced for high-volume or bespoke needs. It is typically a fraction of the cost of a single full-time role covering the same hours, and it never calls in sick.
Hear it answer before you buy it.
Book a call and we'll demonstrate a live agent, then talk through what one would sound like wearing your brand.
Free · no obligation · you keep the plan either way
Pick a slot that suits you. It lands straight in both diaries.