PRICING
Published prices. No per-user maths.
Every price we charge is on this page. Both products are sold the same two ways: rolling monthly, or a 12-Month Plan that lowers the price and cuts the setup fee. Whatever is included is stated as a number, and so is the rate above it, so nothing arrives on an invoice you did not expect.
AI CALL AGENTS
Simple, tiered pricing
Clear, fixed monthly pricing, set up, tested and managed by us. Two ways to pay on Essential and Professional: Flex monthly at our published rolling rate, or the 12-Month Plan, billed monthly, with setup waived and your price locked. Every tier costs a fraction of one full-time hire covering the same hours.
Showing 12-Month Plan prices
Same service either way. Compare both.
Essential
Never miss a call
Setup fee waived: was £399, now £0, setup, waived as our thank-you for committing
about £6.50 a day, price locked for 12 months
For businesses that just need every call answered, around the clock.
Year one: £2,388 vs £3,147 on Flex. Save £759 (24%).
Or prepay £2,189 and get one month free
- One AI agent in one role (receptionist or info line)
- 24/7 answering, multiple calls handled at once
- 500 minutes of calls included (25% more), then £0.55/min
- Call routing and structured message-taking
- Books into your calendar or booking system
- Custom knowledge base trained on your business
- Call transcripts plus email and SMS confirmations
- Monthly performance summary
- Price locked for 12 months: monthly fee and per-minute rate
- Upgrade to Professional mid-term with no upgrade fee (the Professional rate applies from the switch)
Pay the setup fee today. Your monthly billing starts the day you go live, two to four weeks later.
One month today · billed monthly · no big upfront invoice
Professional
Agents that get things done
Setup fee waived: was £999, now £0, setup, waived as our thank-you for committing
about £18 a day, price locked for 12 months
For agents that look things up and take real action in your systems.
Year one: £6,588 vs £8,187 on Flex. Save £1,599 (19.5%).
Or prepay £6,039 and get one month free
- Everything in Essential, plus:
- Live integrations with your CRM, ITSM and booking APIs
- Acts mid-call: book, reschedule, log tickets, update records
- Up to three roles or departments
- Human handover with full context and escalation rules
- 1,800 minutes of calls included (20% more), then £0.40/min
- Quarterly optimisation reviews: agent tuning, call-flow analytics, KPI report
- Price locked for 12 months: monthly fee and per-minute rate
- Monthly reporting and ongoing tuning
Use this once we have agreed your plan and scoped your integrations.
One month today · billed monthly · no big upfront invoice
Enterprise
Built around you
For multi-site, high-volume or heavily bespoke requirements.
- Everything in Professional, plus:
- Multiple agents and bespoke roles
- Complex or custom system integrations
- High call volumes with elevated parallel-call capacity
- Dedicated account lead and agreed SLAs
- Security, compliance and data-retention review
- Rolling pilot available: converts to the 12-Month Plan with setup credited
12-month plan standard · scoped and agreed up front
Every price is published. You never pay for service that is not live yet. On Flex we take the one-off setup fee at signup and nothing else: your monthly fee starts on the day your agent goes live, two to four weeks later. The 12-Month Plan is billed monthly, not annually upfront, with setup waived, so we take your first month at signup and the monthly billing then starts one month after go-live. Your monthly fee and per-minute rate are locked for the full term. At month 12 the plan rolls onto monthly at the same locked rate: we never auto-lock you into another year. Enterprise is tailored to your call volume and integrations.
Every price is published. You never pay for service that is not live yet. On Flex we take the one-off setup fee at signup and nothing else: your monthly fee starts on the day your agent goes live, two to four weeks later. The 12-Month Plan is billed monthly, not annually upfront, with setup waived, so we take your first month at signup and the monthly billing then starts one month after go-live. Your monthly fee and per-minute rate are locked for the full term. At month 12 the plan rolls onto monthly at the same locked rate: we never auto-lock you into another year. Enterprise is tailored to your call volume and integrations.
What it does, how it is built and what it sounds like: see AI Call Agents.
AI IT HELPDESK
One flat price, sized to your business
You already pay for tier-one questions today, in lost hours on both sides of the desk. Resolve swaps that for one flat monthly fee banded by headcount, plus a one-off setup. Two ways to pay: Flex monthly at our published rolling rate, or the 12-Month Plan, billed monthly, with half your setup waived and your price locked. Every plan includes a published number of conversations and a published rate above it, so nothing arrives unannounced.
Showing 12-Month Plan prices
Same build either way. Compare both.
Resolve Starter
Up to 50 staff
Stop the repeat questions
Setup fee waived: was £2,500, now £0, £1,250 setup, half waived as our thank-you for committing
about £10 a day, price locked for 12 months
For firms where tier-one questions land on one person who has another job.
Year one: £4,838 vs £6,688 on Flex. Save £1,850 (28%).
- A private AI IT agent inside Microsoft Teams
- Built on Microsoft Copilot Studio in your own Microsoft 365 tenant
- Grounded in your own documentation, up to three source systems
- Tier-one questions answered in seconds, day or night
- Clean handover to your own nominated person for everything else
- 450 conversations included each month (12% more), then £0.65 each
- Quarterly curation and tuning, changes actioned within five working days
- Monthly usage and deflection report with your top unanswered questions
- Price locked for 12 months: monthly fee, included conversations and overage rate
- Day-90 Performance Exit: miss the KPIs we agree and you can leave, with no exit fee
Half the setup today · billed monthly · no big upfront invoice
Resolve Standard
51 to 150 staff
Where most firms land
Setup fee waived: was £4,500, now £0, £2,250 setup, half waived as our thank-you for committing
about £26 a day, price locked for 12 months
For firms big enough that the same questions arrive every week from every department.
Year one: £11,838 vs £15,288 on Flex. Save £3,450 (23%).
- Everything in Starter, plus:
- Knowledge base across up to six source systems and up to three IT domains
- Monthly curation and tuning, changes actioned within three working days
- 1,200 conversations included each month (20% more), then £0.50 each
- Up to three nominated escalation contacts, or a rota
- A quarterly review call to close the next gaps
- Price locked for 12 months: monthly fee, included conversations and overage rate
- Day-90 Performance Exit: miss the KPIs we agree and you can leave, with no exit fee
Half the setup today · billed monthly · no big upfront invoice
Resolve Scale
151 to 300 staff
One agent, every department
Setup fee waived: was £7,500, now £0, £3,750 setup, half waived as our thank-you for committing
about £46 a day, price locked for 12 months
For multi-site or multi-department estates where nobody owns the IT documentation.
Year one: £20,538 vs £26,688 on Flex. Save £6,150 (23%).
- Everything in Standard, plus:
- Knowledge base across up to twelve source systems, unlimited IT domains
- Monthly curation and fortnightly tuning, changes actioned within two working days
- 2,200 conversations included each month (22% more), then £0.40 each
- Escalation to a rota or straight into your own ITSM queue
- A named point of contact and a half-yearly written service review
- Price locked for 12 months: monthly fee, included conversations and overage rate
- Day-90 Performance Exit: miss the KPIs we agree and you can leave, with no exit fee
Half the setup today · billed monthly · no big upfront invoice
Resolve Enterprise
Above 300 staff, or more than one tenant
Built around your estate
For larger estates, multiple tenants, or where security review drives the timetable.
- Everything in Scale, plus:
- Multiple tenants or multiple agents
- Bespoke escalation and ITSM integration
- Included conversations agreed to your measured volume
- Security, compliance and data-retention review
- Agreed service levels and a named account lead
- Rolling pilot available: converts to the 12-Month Plan with setup credited
12-Month Plan standard · scoped and agreed up front
All prices exclude VAT. On Flex, Resolve is rolling monthly with no minimum term and thirty days' notice to cancel. Setup is invoiced 50% on order and 50% on go-live, because that is when the build work happens, and your monthly fee starts at go-live, never before. Prices reviewable with thirty days' notice. On the 12-Month Plan, half the setup is waived: you pay the order half and the go-live half is on us. Your monthly fee, your included conversations and your overage rate are fixed for the full twelve months, and at month twelve it rolls onto monthly at the same rate. We never auto-lock you into another year. Your band is set by headcount at signing. If you cross your band ceiling we move you up at renewal, not mid-term, and there is no second setup fee. Escalation always routes to your own nominated person, never to us: we build, tune and report on Resolve, we do not run your helpdesk.
Add-ons
- Tenant-wide (Microsoft Graph) groundingOn request
- Off by default. It answers over content across your tenant rather than the documentation we curate, and it costs Microsoft roughly two and a half times more per question. If you want it on, conversations on a graph-grounded agent count as two against your included conversations.
- Knowledge authoring£595 per day
- Where the documentation needs writing rather than tidying. Quoted at scoping, never a surprise. Our setup fee assumes we are working from documentation you already have.
What you are charged for
Resolve runs on Microsoft Copilot Studio inside your own Microsoft 365 tenant. The Copilot Studio consumption Resolve generates inside your included conversations is metered and paid by us and does not appear on your Microsoft bill. A conversation is one person's question and everything Resolve says back to answer it. Follow-ups on the same thread within thirty minutes count as one conversation. A question Resolve cannot answer, and hands to your nominated person, still counts as one. A conversation where nobody replies to Resolve's opening message is not counted at all. We alert you at 80 per cent and again at 100 per cent of your included conversations, with a projected month-end figure, so an overage is something you see coming rather than something you find on an invoice. If you exceed your allowance for three consecutive months we will talk to you about moving band rather than let overage keep running. If your organisation already holds Microsoft 365 Copilot licences, those users' Resolve conversations consume no Copilot Studio capacity at all, and we will tell you that at scoping rather than after you have signed. Copilot Studio capacity is pooled across your whole tenant, so if other agents in your tenant exhaust it Microsoft can suspend custom agents including Resolve. If that happens we will tell you the same day and it does not count against your availability.
Why the setup fee is what it is
Resolve setup costs more than our AI Call Agents setup because it is a different job. A Call Agent is built on our own platform and pointed at your number, and it is a day or two of work. Resolve is built inside your own Microsoft 365 tenant, so setup includes agent registration, Teams app publishing, admin consent, a data protection review with your IT people, and a knowledge base drawn from your whole IT estate rather than one call script. Our setup fees are the build days at UK contract market rate and nothing more: Starter is four and a half days, Scale is fourteen. That is also why we halve it on a twelve-month commitment rather than waive it the way we do on Call Agents.
All prices exclude VAT. On Flex, Resolve is rolling monthly with no minimum term and thirty days' notice to cancel. Setup is invoiced 50% on order and 50% on go-live, because that is when the build work happens, and your monthly fee starts at go-live, never before. Prices reviewable with thirty days' notice. On the 12-Month Plan, half the setup is waived: you pay the order half and the go-live half is on us. Your monthly fee, your included conversations and your overage rate are fixed for the full twelve months, and at month twelve it rolls onto monthly at the same rate. We never auto-lock you into another year. Your band is set by headcount at signing. If you cross your band ceiling we move you up at renewal, not mid-term, and there is no second setup fee. Escalation always routes to your own nominated person, never to us: we build, tune and report on Resolve, we do not run your helpdesk.
How it works inside Microsoft Teams, and what it deflects: see the AI IT Helpdesk.
TRUE OF BOTH
The things we will not do to your bill.
No per-user pricing
Both products are priced by what they do, or by the size of your organisation. Neither charges you more because more of your people used it, so nothing punishes you for growing.
Published allowances and published overage
Whatever is included is a number on this page, and so is the rate above it. We alert you at 80 and 100 per cent with a projected month-end figure, so an overage is something you see coming.
You are never locked in twice
A 12-Month Plan rolls onto monthly at the same rate when it ends. We never re-lock it. On Flex there is no minimum term at all and thirty days' notice.
All prices exclude VAT, charged at 20 per cent on the amount actually taken. Every figure on this page is what we charge: there is no rate card behind it.
Not sure which one you need?
Thirty minutes with a senior consultant. Tell us where the time goes and we will tell you honestly which product helps, which does not, and what it would cost.
Free · no obligation · you keep the plan either way
Pick a slot that suits you. It lands straight in both diaries.