Local by number, national in reach
DeskCrew.ai is the trading name of The Technology Framework Ltd, a UK limited company (England & Wales, co. no. 13918137) founded in 2022. We carry a 0117 number, so when we say we understand the West of England, that is a genuine local proof point, not marketing gloss.
The service is delivered remotely as standard, which means you are not paying for anyone to drive to your premises to keep it running. When on-site work genuinely helps, we do that too. Either way you get one accountable UK company behind the agent, with senior people on the engagement rather than a handover to a junior team.
We work with businesses across Bristol, Bath, Bath and North East Somerset, South Gloucestershire and North Somerset: Clifton, Redland, Bedminster, Keynsham, Portishead, Bradley Stoke and beyond.
Built for the businesses that actually miss calls here
Different trades lose calls in different ways, so the agent is scoped to your world, not a generic script.
- Trades (plumbing, heating, electrical): the missed call is usually the emergency, the highest-margin job, and the caller will not leave a voicemail. They dial the next result. Your agent captures the job, books the slot, and pushes the genuine emergencies straight to you with the details. In a cold snap it handles several calls ringing at once, which one person never can.
- Clinics and dental practices: when the front desk is drowning at 8am or the receptionist is off sick, new patient enquiries slip to voicemail and never call back. The agent answers naturally, checks live availability through your practice management system, and books during the call.
- Professional services and solicitors: every enquiry is a potential instruction worth hundreds or thousands. A conveyancing or probate call that hits voicemail is a matter that goes to the next firm. The agent takes a structured intake, logs it to your case management system, and books the callback with the right fee-earner.
It finishes the job on the call, not just takes a message
This is the line that separates a real AI Call Agent from voicemail and from a traditional message-taking service. DeskCrew connects to your booking platform, CRM or ITSM via APIs, so the agent can look up live information and complete the task while the caller is still on the phone.
It answers 24/7 on a dedicated number, handles multiple calls in parallel, logs every call with a full transcript, and hands over to a human with full context when a call needs one. The caller is not made to repeat themselves. Nights, weekends and holidays are covered without permanent headcount.
And we lead with the number that matters: the measured outcome, reported to you monthly. The value is tracked, not assumed.
Hire, answering service, or DeskCrew
A Bristol or Bath business handling inbound calls is really choosing between three things:
- A full-time hire: covers one shift, one call at a time, plus salary, NI, pension and holiday cover. Knowledge walks out of the door when they leave.
- A traditional answering service: real people, but usually message-taking and transfer. They cannot look up live info in your systems or complete the booking during the call.
- DeskCrew: answers 24/7, handles calls in parallel, looks up live info and completes the booking or ticket during the call, and hands complex calls to your people with context. Typically a fraction of the cost of a full-time hire covering the same hours.
DeskCrew is a managed, QA-tested system with a dedicated UK number and an SLA, backed by one accountable UK company. It is a service with an owner, not a DIY component pile with a login.
Plain pricing, no lock-in you have not earned
All prices exclude VAT.
Flex monthly (rolling, 30 days notice, no commitment): - Essential: 229 pounds/month plus 399 setup, 400 minutes included then 0.65/min. - Professional: 599 pounds/month plus 999 setup, 1,500 minutes included then 0.45/min.
12-Month Plan (billed monthly, setup waived, price locked for the term, Day-90 performance exit against agreed KPIs): - Essential: 199 pounds/month, 500 minutes then 0.55/min. - Professional: 549 pounds/month, 1,800 minutes then 0.40/min.
Enterprise is custom-priced. The Day-90 exit means the commitment is earned against a KPI, not assumed on an unproven promise. Outbound calling agents are also available: chasing overdue invoices, confirming appointments, following up quotes.
How it goes live
We deliver the whole thing as a managed service, typically live in 2 to 4 weeks. You are not building, prompting, integrating or QA-testing anything yourself.
We scope your call flows, train the agent on your own knowledge base, connect it to your booking system, CRM or case management, QA-test it before go-live, and give you a dedicated number with an SLA. From then on you get monthly reporting and a full transcript of every call. The senior person who scoped it stays accountable for how it runs.